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How Much Does IT Support Cost Per User for Small Businesses in Raleigh, NC?
Small businesses in Raleigh generally pay $150–$250 per user per month for managed IT services. For companies with 10–15 employees, this translates to a predictable monthly investment of $2,000–$3,000. Pricing varies based on cybersecurity requirements, compliance obligations, and the level of proactive support provided.
Most professional IT providers in the Raleigh / NC Triangle area require a minimum of 10 users, ensuring they can properly monitor systems, respond quickly, and maintain security standards. At $200 per user per month, businesses receive proactive support, cybersecurity protection, and consistent IT management without surprise invoices.
A standard managed IT plan typically includes:
Unlimited helpdesk support
24/7 monitoring of systems and networks
Patch management and software updates
Endpoint protection and antivirus/EDR
Microsoft 365 or cloud support
Backup monitoring and recovery assistance
Cybersecurity best practices like MFA and access control
Lower-priced plans often exclude security layers or backups, which increases long-term risk and cost.
"Per-user pricing covers proactive IT management, not just fixing problems after they happen."
Why IT Support Pricing Ranges from $150 to $250 Per User
Pricing increases when businesses require:
Advanced cybersecurity protection
Compliance support for utilities or energy sectors
Faster response times
Proactive maintenance and planning
Construction, utilities, and trade businesses usually fall closer to the $200–$250 range due to higher risk and uptime needs.
Monthly Cost for a 10–15 Employee Business
Typical monthly costs:
10 users × $200 = $2,000/month
15 users × $200 = $3,000/month
The 10-seat minimum ensures proper coverage and avoids gaps that lead to downtime or security incidents.
Managed IT vs Break-Fix: 12-Month Cost Comparison
Break-fix looks cheaper until downtime and emergencies are added up.
Break-fix example:
$150/hour labor
Multiple incidents per year
No monitoring or prevention
Managed IT example:
Flat monthly fee
Issues prevented before users notice
Security included by default
Most small businesses spend 20–40% more annually with break-fix once risk is considered.
Real Example: Raleigh-Based Construction Company
Focus sentence: Proactive IT reduced downtime and stabilized costs.
A 12-employee construction firm previously spent about $1,300/month on break-fix IT.
After switching to managed IT at $200 per user:
Downtime dropped by over 60%
Zero security incidents in 12 months
Fully predictable IT costs
The Hidden Cost of Handling IT In-House (For 10–15 Employee Businesses)
Many small businesses believe handling IT themselves is cheaper because there’s no monthly IT bill. In reality, the costs are just spread out, hidden, and unpredictable.
Here’s how in-house IT typically adds up for a 10–15 person business:
Time Lost by Owners and Staff
Business owners or managers often spend 5–10 hours per month dealing with IT issues
At a conservative $75/hour, that’s $375–$750 per month in lost leadership time
Employees lose productivity during slow computers, outages, or login issues
Security Gaps and Risk Exposure
DIY IT often lacks:
Advanced endpoint protection
Multi-factor authentication enforcement
Backup monitoring and testing
One phishing or ransomware incident can cost tens of thousands of dollars in downtime, recovery, or lost data
What This Really Means for Small Businesses
When you add it all together:
Lost time
Emergency labor
Security risk
Tool overlap
Downtime
Handling IT internally often costs as much or more than managed IT, with significantly higher risk and no accountability.
Why Businesses Trust Our IT Pricing & Support
Clear pricing and proactive service reduce risk and stress.
Service-connected disabled veteran-owned MSP
Specialization in utilities, construction, and trades
Security-first IT model
Local Raleigh / NC Triangle support
Transparent pricing with no surprises
Solutions
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122 Reams Ave Roxboro NC 27573